Amava Training Library
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Training Videos
Please work your way through the Amava Training videos to gain a solid understanding of the dashboard, CRM, and other features. You must mark each chapter as completed. Once you have completed all modules, you will be able to submit that you have finished the training.
Logging In
How to log in with your lodge number. Note: log in separately on every device.
Dashboard Overview
Tabs walkthrough. Highlights: current vs comparable period, lodge switcher, top navigation.
Settings Overview
Full settings tour. Form management (passport capture; turning off questions turns off data). Lodge branding & preferences.
Guest CRM
Search/filter guests; view history (indemnities, reviews, passports); download documents; guest transfers (with/without signature); link reviews.
Scheduler
Overview replacing whiteboards; configure rooms (critical); create bookings; manage daily vs monthly schedules.
Registration with NFC Cards
Use NFC writer to set up Tap & Go; guest check‑in and indemnity signing; email dietary preferences & special occasions.
AI Assistant
Guest requests (wake‑up call, towels, etc.); urgent escalation to WhatsApp; manager takeover demo.
Wildlife Checklist
Use offline in the bush; sync sightings when online; auto-generate guest wildlife reports.
Review Module
End-to-end reviews; guest access; live sentiment alerts; manager notifications; AI reply drafting; customise questions & best practices.